How can we help?
Find answers about loyalty cards, wallet passes, points, rewards, and billing, or contact Zea support for help with your account.
Frequently Asked
Getting Started
Log in, click "Create Card", pick a type, add your logo and colors, set reward rules, publish. Share the QR code or link.
They scan your QR or tap your link. Card goes straight into Apple Wallet or Google Wallet—no app needed.
10 minutes. No tech skills.
Yes—logo, colors, custom text. Pro and Enterprise plans have more options.
Wallet Cards
No. Cards live in Apple Wallet or Google Wallet. Customers can add them without downloading a separate shop app.
Use our free Scanner App (iOS/Android). Point at the QR—points update instantly.
Wallet syncs across devices. Restore wallet, card returns. Or re-add via your QR.
Yes. Scan or award remotely—wallet updates within seconds.
AI Manager
Creates campaigns, sends vouchers, awards points, texts customers—all within your budget limits.
Set max discount %, monthly budget, cooldown days, notification limits. AI checks every action.
Yes. Set a threshold—anything over €5 (for example) waits for your approval.
Daily email: what AI did, campaign results, pending approvals, member activity.
Yes. Pause anytime. Manage campaigns yourself.
Billing
Visa, Mastercard, Amex via Stripe. We don't store card details.
Yes. Cancel from dashboard. Access ends at billing close. Bronze stays free.
Case-by-case. Contact support.
Change from dashboard. Upgrades immediate; downgrades next billing cycle.